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Online Fraud: Drop Shipped LEGO, etc. (eBay, Amazon Marketplace, Bricklink, etc.)

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Comments

  • @choob99 you might not know this, but legally you must return the item, even if you never get your money back. It is illegal to receive stolen goods, even if you paid money for them.
  • Again I say @LegoFanTexas that I HAVE NO IDEA IF THE GOODS WERE STOLEN!!!! I have said at least 10 times in this thread that I have no way of knowing if they were stolen, my paypal payment went to a business, no a personal name, so I have nothing to compare it to on the invoice, and I haven't heard a single word back from Lego, to confirm or deny if it is stolen!
  • If you purchased an item from eBay, and it arrived directly from Lego in a S@H box, it is almost certainly stolen.

    I highly doubt there are any legitimate transactions actually done this way on eBay. While anything in life is possible, the preponderance of evidence points in this direction.

    Claiming that you didn't know, is actually not a legal excuse. The law has an allowance for "you should know". For example, if you buy a $3,000 car on the street from a guy and he wants $500 and you pay him cash, "you should know" it is stolen and the police won't accept your claims of ignorance when they come take it away from you and possibly arrest you for being in possession of stolen property.

    Now, this is the Internet, I'm not law enforcement, so you can do whatever you want. Ethnically, you should make the effort to find out from Lego if this is stolen or not (pick up the phone and call them). If it isn't, then by all means, keep it. If it is, Lego will provide you a pre-paid return shipping label to return it to them, which you should do regardless if eBay refunds you or not.

    That is the right thing to do, but as well all well know, many people in this world choose not to do the right thing, after all, the fact that we're talking about this crime in the first place proves that there are plenty of immoral people in the world.
  • About two weeks ago I bought a Cargo Train on ebay. I never received the shipment because Fedex said that I refused delivery, which never happened. Monday I happened to be on Brickset and noticed "eBay Fraud: announcement from LEGO" so I decided to read the threads, the seller listed address as Olive Branch, Miss. I contacted the seller and ask for a refund, which he did with no question. Now the good part, I received an email last night from the seller and I'm not sure how to response or what to do. Here it is with his name and address deleted:

    Due to me hurrying up the shipment because of your emails i shipped 2 Lego's to your address!
    I would want you to please redirect them to my address,
    His Name
    Address
    State
    Zip

    I will pay you in your paypal account the shipping cost for you to shipped it to me via USPS Parcel post.
    I would really need your help in this matter.
    Please reply if this is possible?

    Thank you in advance,

    He appears to be a big lego collector any help or opinions welcome,
  • Pick up the phone and call Lego customer service, give them your address and tell them you may be a victim of fraud and that orders were shipped to your address and then returned, give them the tracking number.

    That will give you a better idea on what to do next.
  • @chuckis Yup, this fits the profile of the scam. Expect to receive a package shipped from LEGO Shop@Home. You should refuse the shipment and have it returned to sender. Then report the fraudulent sale.
  • a big Lego collector would not say I shiped "2 Lego's"

    In addtion, if the seller so carelessly shiped a second cargo train to you, I don't think he is paying for it with his own money or from his own inventory. I could understand getting a set mixed up and sending the wrong one but sending out a second train because of a couple emails seems odd.

    Out of curiosity. how much eBay feedback does the seller have?
  • I've been on the phone with lego for the last 30 minutes and their having me sent all the emails and any other information that I feel important to them.
    The reason I thought the guy may have been a big lego collector, his ebay profile picture is of a huge display of legos . I'll keep you updated as I get more information if you're interested. Thanks for the help everyone
  • I stay away from anything being shipped from olive branch, and I pretty much stay away from new items in general.
  • It seems Ebay and TLG have their work cut out for them. Ebay is flooded with these fraudsters right now.
  • I have no sympathy for TLG when all they need to do is use some sort of verification method for orders shipped to an alternate address, as others have mentioned.

    I guess the cost of implementing something like this is not cost effective enough for them to want to stop the fraud.
  • I've been reading this and other threads with interest, even though I don't use e-bay (being from NZ). I'm interested to know if this is a new phenomenon or if its been going on for a while and only recently been 'uncovered'. Not really sure if its even possible to know the answer to that question, but anyone have any thoughts?
  • edited January 2012
    ^ It happened to me about 20 months ago. Lego flag my account and when I contacted them they just wanted the Ebay invoice and ask me to notify Ebay. I reported it to Ebay and never heard anything back. The seller was shut down about 1 month later. I think thats about when it started to become wide spread.
    It happened to me again about three months later with a Walmart order. I contacted them and never heard anything back.so I think it has become a lot worse since then.
  • About two weeks ago I bought a Cargo Train on ebay. I never received the shipment because Fedex said that I refused delivery, which never happened. Monday I happened to be on Brickset and noticed "eBay Fraud: announcement from LEGO" so I decided to read the threads, the seller listed address as Olive Branch, Miss. I contacted the seller and ask for a refund, which he did with no question. Now the good part, I received an email last night from the seller and I'm not sure how to response or what to do. Here it is with his name and address deleted:

    Due to me hurrying up the shipment because of your emails i shipped 2 Lego's to your address!
    I would want you to please redirect them to my address,
    His Name
    Address
    State
    Zip

    I will pay you in your paypal account the shipping cost for you to shipped it to me via USPS Parcel post.
    I would really need your help in this matter.
    Please reply if this is possible?

    Thank you in advance,

    He appears to be a big lego collector any help or opinions welcome,
    The chances that that is his real address is close to zero. It's probably the address of another buyer. He probably wants you to send it to somebody else who bought from him.

  • ^ Genuine eBay sellers could fall victim of the scammers the same way as S@H if they would offer "gift" service or agree to send parcels to different addresses than those on paypal and ebay.
    I'm getting loads of emails like "do you ship to a different address" or "its a gift for my grandson" - the answer is always: Sorry its against the rules. Its better to loose 2-3 sales and still have lego the than loose lego and your money.
  • ^ Completely agreee with your stance. I have also had several message via eBay asking for the same thing. Answer is always NO!!!!
  • ^, ^^ I would do it, just not with PayPal/CC payments. You don't have to turn down grandma and disappoint little Johnny, just tell them to send you a check or money order and then there's no problem.
  • Hello and allow me to introduce myself as this is my first post on this site. I am a longtime eBay buyer and seller with over 7,000+ rating and a 100% positive/5 star DSR feedback record. I have experienced every type of scam you can imagine (as both a buyer and seller) over the past 12 years. We could have coffee for 3 hours and I wouldn't be able to tell you about all of them because we would need more time. Unfortunately, I just found out that maybe there was one more scam out there that I had not yet experienced.

    I purchased some new Lego sets last week on eBay. They were auction style, not BIN, and they were from sellers with hundreds of feedbacks and 100% positive ratings. This is typically (though not always) a good indication that things are legit. Scammers usually have between 0-10 feedbacks (and/or are newly registered) and often sell brand new items with a BIN that is too good to be true. When you see an auction style item selling from someone with multiple years of eBay registration, hundreds of feedbacks and a 100% positive rating it is almost always legitimate, at least in my experience.

    Anyway, I got the items and right away it was obvious that something was very wrong. First of all, only one of the items was what I had actually ordered. If they had been what I had ordered, I might not have dug any deeper. In addition, the items came frok Lego direct not a private party. I thought to myself at first that maybe Lego was just using third party eBay user IDs to resell some excess stock (companies will do this from time to time) but then I noticed the following: the bill to address was different people from different parts of the country.

    Example: Package A: Ship to: (my info) Bill to: Joe Six Pack, California (don't want to use the real person's info in this post)
    Package B: Ship to (my info) Bill to: Jane Six Pack, New York
    Again both packages came from Lego direct and both were billed to different people but shipped to me. The I started searching online and found this forum. I guess this means I am part of this scam now. I have sent an email to Thor but have received no response yet. I am currently on hold with Lego customer service but I will let you know how that turns out.

    Again, i thought I had experienced every scam as a buyer and seller. This is a new one for my collection. I'm so glad that I am now caught up in a multi-hundred dollar scam and am guilty until I prove my innocence to Lego, eBay, Paypal and--potentially--law enforcement.

    I will keep the forum posted on what happens.
  • Update to previous post: Lego customer service was not helpful. I don't want to get into too many details until I hear back from "Thor" but I am not happy with Lego's customer service thus far.
  • @JohnnyLemonhead - I haven't spoken to LEGO's customer service re: this issue, but every time I've spoken to them, they've been nothing but overly helpful and/or accommodating.

    If you weren't able to get anywhere with them, I'd try again. You could have gotten a new rep or something.

    Brent
  • @johnnylemonhead I had no trouble with Lego customer service when I was checking on possible drop-shipping. They sent me on to a "Sales Support Administrator" on the "Consumer Sales Support Team". She was lovely, quite understood how it had happened, asked me to forward information and took me off the black list.

    I'm wondering if the people you need to talk to about this are available on the weekend, I'd be very surprised if you heard from Thor before Monday.
  • edited January 2012
    http://www.amazon.com/gp/offer-listing/B003Q6BQOY/ref=dp_olp_new?ie=UTF8&condition=new

    Scroll down under the "New" sellers, rather than "Featured" sellers...

    These scammers are on Amazon, this one is offering this set "new" for $204, ships from MS of course... The next two are scammers as well @ 209 and $219. How obvious do you have to be "limit 2 per order". What 3rd party seller on Amazon would ever say that? "We only ship to home address. No business address". That is another clear scammer...

    Obvious scammer, for those who know the score... But there is no "report seller" button that I can find. Anyone know how to tell Amazon this is a scammer?

    Or Lego for that matter?
  • side note - what is such a shame about this is that if you saw a crime happening in the street, the answer is you call 911 and the police show up, you know, the guys with guns, who will deal with the crime.

    who do you call when this sort of crime is going on? No one seems to really care. Shame the police don't. (or any law enforcement, I would think this would be the FBI's can of worms)

    Grr... I hate criminals, as you can imagine... :)
  • I have a feeling I may have fallen victim to one of these drop shipper's just recently. I've paid, but the item is yet to be sent (it says will ship in the 3rd week of January), and the price was very good, about equivalent for retail.

    This is the sellers shop address:
    http://stores.ebay.com.au/Fiction-Toys
    All the sets are around AU$100 to AU$200 .

    The sets I bought were:

    http://www.ebay.com.au/itm/Star-wars-9489-9491-and-9493-Newest-Sets-/250964283521?pt=UK_Construction_Toys_Kits&hash=item3a6ea31081

    and
    http://www.ebay.com.au/itm/Star-wars-9488-9490-and-9492-Newest-Sets-/250964282503?pt=UK_Construction_Toys_Kits&hash=item3a6ea30c87

    Does this seller seem suspicious to anyone else, or after reading about so many scammer am I just paranoid?

    I've sent an email to lego and Thor, but I havn't contacted ebay yet
  • according to their negative comments (which you should always read by the way) this slow postage is common with this seller. personally i wouldnt have bought from someone with consistent negatives like this, but i wouldnt worry about it. i guess theyre waiting for your order, then ordering from overseas then shipping to you which is causing the delay
  • Just emailed Thor, after getting caught multiple times. I found out about this scam trying to figure out how so many sellers were able to undercut others (Here I was, thinking wallyworld or Tgt had a massive sale and I missed out). Bad thing is there are probably legitimate ppl who probably pay via cc who then are scammed immediately after.
    thanks guys for posting/keeping this thread going. Is there a primer as to what to do? I read through the posts (not all of them, I'm not that insomnia-tic) and the gist I got was, to go through Thor and he'll work with us/ebay/lego to resolve it.

    (note to the ppl saying, send it back -- as far as ebay was concerned, it was a valid transaction. The fraud takes place on the seller's side when he 'kicks' the information further down, not realizing that most likely the person 'buying & paying them a commission' and shipping from Lego is using stolen/illicit/etc. Or, maybe Lego offers some huge bulk 'buy 500 units as a wholesaler' offer, and we just don't buy enough/have the proper licensing.. haha). Its only after you dig in much deeper (or someone cuts out and leaves another hanging out to dry) that you find out the fraud
  • edited January 2012
    Update to previous post: Lego customer service was not helpful. I don't want to get into too many details until I hear back from "Thor" but I am not happy with Lego's customer service thus far.
    I agree, LEGO customer service is not that helpful. I got scammed about 3 months ago. Called eBay, who, like snowtyger wrote, considered it a valid transaction from the buyers point of view ("you can open the shipment", etc). Said they would 'investigate' the seller. But absolutely nothing's happened.

    LEGO was no better. They took me off their blacklist (which was good of them). But as far as I can tell have done nothing about the seller. Yes, I got bumped up to a "Sales Support Administrator" (like Jenni mentioned). She was very polite, sympathetic, etc. She's paid to be so. But nothing happened with respect to the seller, who _continues_ to sell LEGO on eBay.

    To be frank, I'm getting very disappointed with 'Thor'. As his very first message on this thread makes clear, he is 'collecting information' on scam sellers. Is he doing anything once he has the information? He does not seem overly concerned about the systemic problem of loose online security at S@H. He's 'bumped' up our suggestions to others.

    In general, LEGO reps are very courteous. Will bend over backwards for their customers. Will gladly send you missing parts. But they seem incapable of (or unwilling) protecting the victims of these crimes, the people whose credit card information was stolen.
  • Update to previous post: Lego customer service was not helpful. I don't want to get into too many details until I hear back from "Thor" but I am not happy with Lego's customer service thus far.


    I agree, LEGO customer service is not that helpful. I got scammed about 3 months ago. Called eBay, who, like snowtyger wrote, considered it a valid transaction from the buyers point of view ("you can open the shipment", etc). Said they would 'investigate' the seller. But absolutely nothing's happened.

    LEGO was no better. They took me off their blacklist (which was good of them). But as far as I can tell have done nothing about the seller. Yes, I got bumped up to a "Sales Support Administrator" (like Jenni mentioned). She was very polite, sympathetic, etc. She's paid to be so. But nothing happened with respect to the seller, who _continues_ to sell LEGO on eBay.

    To be frank, I'm getting very disappointed with 'Thor'. As his very first message on this thread makes clear, he is 'collecting information' on scam sellers. Is he doing anything once he has the information? He does not seem overly concerned about the systemic problem of loose online security at S@H. He's 'bumped' up our suggestions to others.

    In general, LEGO reps are very courteous. Will bend over backwards for their customers. Will gladly send you missing parts. But they seem incapable of (or unwilling) protecting the victims of these crimes, the people whose credit card information was stolen.

    What do you want lego to do? Actually physically arrest them? I am sure they are doing everything in their power to stop this, since its bad for business on their end.
  • What do you want lego to do? Actually physically arrest them?
    Yes, that is what needs to happen. When someone commits a crime, you get law enforcement involved and the criminals get arrested.

    The Internet is like the wild west, this is absurd, where is law enforcement here? Crimes are being committed and no one seems to care, it is incredible.

    If someone walked into a Walmart and tried to steal thousands of dollars worth of Lego, the police would be there in 3 minutes. Here, nothing...
  • The longer this goes on the more I am disgusted at TLG's apathetic response to this situation. Thor.. not only is he unresponsive, what exactly is he trying to accomplish here? Gather information to shut down the scammers.. great, so ten more can take their place. It seems to me that the number of people perpetrating this scam has exploded recently, thanks in large part to the exposure here I would bet. How many people read these posts and said, "Hey now, great idea!"

    No, the problem is the way in which TLG conducts their business. They need to positively identify the credit card owners if the ship-to location does not match the bill-to location.

    THIS IS THE ONLY WAY THIS WILL STOP. EVERYTHING WE DO AND SAY HERE IS A WASTE OF TIME.

    Thor - why exactly is this not being done? And how can I feel confident giving my credit card number to TLG when I buy from S@H since it is apparant that there is little regard for the (what must be) thousands of victims of this scam?
  • edited January 2012
    drewsbu wrote:
    What do you want lego to do? Actually physically arrest them? I am sure they are doing everything in their power to stop this, since its bad for business on their end.



    This is what LEGO has NOT done:
    1. Effectively passed on the detailed information about the scammer to eBay or law enforcement to at the very least have him/her stop selling on eBay
    2. When I asked if I could contact the victim (whose CC info was stolen) directly, they specifically told me not to (I have the entire email paper trail)
    3. They've not made their online store more secure as countless other responsible businesses have.

    What makes you think they are doing everything in their power to stop this? Frankly it's probably worse for their cash flow to make it a bit more difficult for grandparents to buy gifts for grandkids than to stop criminals from using stolen CCs.

    And as LFT said, what do you think Walmart would do if they found out that crimes were being perpetrated in their bricks and mortar stores? They would call in the police. AND they would hire more internal security (at their own cost) to stop it.
  • Walmart is no better. I had an order I bougt on Ebay from a San diego seller drop shipped from them. The credit card holder was in St. louis. I reported it to them and they said that they would get back to me. I never heard anything.
    I think the credit card companies are the ones who are getting stuck for these charges. These are all billion dollar corporations and the loses are a very small percentage of there operating bugets. I think it probablly cost them more to combat then its worth. Ebay dosn't care they are making a ton of money off of this . just my thoughts
  • edited January 2012
    The guy placing the orders is in the UK. We have identified him in another thread. Should be simple for TLG to flag orders that are shipped to a USA address using a card with a USA billing address when the order is placed from an IP address outside of the USA. In the end it comes down to $$$ I suppose. There is a reason he uses TLG to continue the fraud and not other companies tho...Apple would have been a much better target until you realise their security proceedures are much better.
  • edited January 2012
    Update to previous post: Lego customer service was not helpful. I don't want to get into too many details until I hear back from "Thor" but I am not happy with Lego's customer service thus far.


    I agree, LEGO customer service is not that helpful. I got scammed about 3 months ago. Called eBay, who, like snowtyger wrote, considered it a valid transaction from the buyers point of view ("you can open the shipment", etc). Said they would 'investigate' the seller. But absolutely nothing's happened.

    LEGO was no better. They took me off their blacklist (which was good of them). But as far as I can tell have done nothing about the seller. Yes, I got bumped up to a "Sales Support Administrator" (like Jenni mentioned). She was very polite, sympathetic, etc. She's paid to be so. But nothing happened with respect to the seller, who _continues_ to sell LEGO on eBay.

    To be frank, I'm getting very disappointed with 'Thor'. As his very first message on this thread makes clear, he is 'collecting information' on scam sellers. Is he doing anything once he has the information? He does not seem overly concerned about the systemic problem of loose online security at S@H. He's 'bumped' up our suggestions to others.

    In general, LEGO reps are very courteous. Will bend over backwards for their customers. Will gladly send you missing parts. But they seem incapable of (or unwilling) protecting the victims of these crimes, the people whose credit card information was stolen.
    I guess I don't know what you expect LEGO to do in this case? LEGO itself can do nothing to prevent these people from selling on eBay. All they can do is try to work with eBay to identify the sellers and try to get these people off eBay, but there are a *ton* of complexities with having two companies work together.

    (For a living, I consult with companies trying to work out internal process issues. That is sometimes nearly impossible. Trying to get these processes sorted out between two companies is incredibly more difficult than it sounds!)

    Also - LEGO's website is actually relatively standard. I wouldn't say they have "loose online security." The same thing done on lego.com can be done on almost every eCommerce site out there. The only exceptions are the websites that use "enhanced" credit card verification, like MasterCard Secure Code, etc.

    I trust that Thor does whatever he can with the information he is given. eBay doesn't want to remove sellers. They lose fee income from both eBay.com and PayPal.com. Unless they can prove that a seller is a part of this scam, they're probably a bit hesitant to black-list the seller.

    Brent
  • Brent,

    That is why you need law enforcement involved... eBay is not going to do anything because Lego says so. They will take action if the FBI calls them (or they should, anyway).
  • I agree completely. The two companies have little motive to work hard to stop this. LEGO has a sale that the CC company will likely end up eating. eBay gets the fee income (twice!).

    Brent
  • Brent,

    Perhaps the quickest way to stop this is to change the laws so that neither Lego nor eBay may profit from this, and in fact lose money on this. Pass on the loss to both companies and they'll figure out a solution very quickly.

    Of course, we might not like that solution. :)
  • I know somebody was asking about a list of fraudulent sellers. IBRICKSHOP has a list of cardholders , email adresses and IP adresses of people who have scammed them if anybody is interested.

  • No, the problem is the way in which TLG conducts their business. They need to positively identify the credit card owners if the ship-to location does not match the bill-to location.
    This. Lego is being targeted because they're online sales system isn't strong enough. end of story.
  • Name a mainstream online retailer where the billing address and ship-to address must match.

    I know that Target, Walmart, and Amazon do not have such a policy...

    Brent
  • Brent,

    Perhaps the quickest way to stop this is to change the laws so that neither Lego nor eBay may profit from this, and in fact lose money on this. Pass on the loss to both companies and they'll figure out a solution very quickly.

    Of course, we might not like that solution. :)
    Adding new laws will only create a new avenue for criminals to skirt around. I think the better option is to inform people about this problem.
  • ^^ BTHodgeman it is not a case of billing and delivery addresses matching. In this particular ring on ebay we know the guy placing the orders is in England using stolen US cc numbers. Alot of merchant sites will also ask for the phone number. Perhaps a quick call to the cardholder if an order is placed from a country that is different from the billing address or through a known proxy would be prudent?
  • Plenty of online stores in the UK do require that the first payment with a new cc be sent to the billing address. I can understand that the nature of a lego store with lots of gift purchases might make this hard but in such circumstances an alternative measure could be used.
  • Update: Still no word from Thor.

    I made every attempt I could at contacting the people who were listed on the "bill to" section of the Lego invoices. I was able to get in touch with one of the people but not the other one (two total victims). The person was very happy that I alerted them to the fact that their CC info has been stolen.

    Here is my question: Why, upon hearing about these scams, does Lego not IMMEDIATELY contact the people on the billing side of the invoice and A. Explain what happened B. refund their money. Answer? Lego would rather let people discover (or not discover) the fraudulent charges on their own and then fight it out with the CC company. This will cut down on Lego's losses for these scams.

    I can understand this type of corporate conduct from lesser known companies but I am very surprised and saddened that it is (seems to be, anyway) happening with what I thought was a highly reputable company. It is the moral, ethical (and should be legal) responsibility of Lego to do the right thing once they are alerted to a scam.

    I gave two people at Lego the order numbers in question so they have all the info about how to contact the victims but based on what I am reading here they are not doing so.

    In the meantime, I recommend that all people like me who get these packages in the mail make every attempt to contact the people on the billing side and let them know that their CC info has been stolen. Just ask yourself if you would want someone to do the same for you if the shoe was on the other foot.

    BTW, there are scores of high dollar Lego items for sale RIGHT NOW on eBay with "Olive Branch MS" as the shipping location. It is absurd that Lego, eBay and Paypal all know what is going on but NOTHING is being done.
  • @thor860 Yeah, not happy with your feedback. This isn't just a fraud issue, it's about how TLG represents itself to the community. The lack of information from TLG is disconcerting.

    @bluemoose No one in the community is happy about these scams. Perhaps we can get more info on what is being done by TLG through the Ambassador program?
  • edited January 2012
    Name a mainstream online retailer where the billing address and ship-to address must match.
    Fair enough but pretty much every online retailer here in the UK uses Verified by Visa. Lego needs to get its act together.
    ================

    These scams are increasingly very very fast. I've been hit for the first time, and by a number of different people now.

  • First off I want to say thank you to everyone who I've been talking with over the last week, you've been a great help in finding suspicious sellers via eBay and Amazon.

    This month we've had over 50 sellers blocked from eBay; unfortunatley there are still many more on there. I honestly wish I had the ability to click 'Delete Seller' on the eBay site, unfortunatley I don't which means I need to deal with eBay and convince them that sellers are fraudulently purchasing items. Until I can prove it, then that seller stays on eBay. If you look online many of the sellers now have 0 items for sale or are no longer registered users.


    To address specific members with questions:

    CTWS87- I replied to you about the seller and need you to follow up when you receive the items so we can find out if they were drop shipped from us. Once that happens we can then go to eBay with the information.

    Pcirone- The stolen card information was not lost by us, the cards are out there due to large breaches that you hear about (most that you don't) in the news like the TJMAXX hack. Unfortunately many people with cards that were stolen still don't realize it until someone uses their information. From a security standpoint, not matter what site they use a card on, it it's not registered as stolen/compromised there's nothing a merchant can do (which is why it passes all security checks).

    JohnnyLemonHead- what is your email address? I'm sorry if I've missed your email; please contact me again with your brickset handle in the subject. I've emailed/called eBay multiple times a day to deal with these sellers, unfortunately more pop up daily.

    Brickmatic- I'm honestly sorry if you feel concerned that we're not telling you more information about the fraudulent sales online, if I disclosed all of the information and what we're doing here at TLG to fight fraud and the measures we're taking, it would honestly risk the success of our preventative measures.

    snowytiger- if you want to contact me again via email feel free, my email is thor.magnussen@lego.com please put your brickset user id in

    Thank you all for your help and follow up. My apologies if I'm late in contacting any of you, most of the time it's because I'm waiting for eBay to respond after I send them your information.

    Thanks again,

    Thor

  • @thor860 Thanks for your response. It seemed like you disappeared for a while, but it's good to hear back from you.

    It isn't so much detailed information about TLG security process that I'd like to hear about, but rather progress in combating fraud, for instance how over 50 fraudulent sellers were shut down. Other information would be if the rate of fraud is going up or down or, when appropriate, if there are any criminal proceedings against the people perpetrating fraud. It's not about procedural details but about confidence that something effective is being done about the problem.
  • @brickmatic - we're gaining ground on this type of fraud, and at a faster rate lately with everyone's help.

    Unless eBay is willing to help start the criminal proceedings with the information they have, our hands are tied...instead of criminal's hands being cuffed (I know it's corny but it's how it is).

    We are initiating internal changes that should help prevent the success of the orders that are placed by fraudsters.

    Unfortunately, it’s the same story with many merchants I’ve talked to lately; everyone's hurting from online fraud these days. With the job market/economic times, crime as a whole is up.

    If you have any other questions feel free to email me thor.magnussen@lego.com
    Thanks again,

    Thor
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