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0 • Like •Really looking forward to hearing what's going on up there in Manchester.
Hope to be there myself next year :-)
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0 • Like •We're now tucking into roast pork for lunch. Next session is the keynote form Mads Nipper at 2pm...
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0 • Like •Instead they appear to have made a LEGO set of that atrocious junkyard assault vehicle.
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0 • Like •Then Bjarke Schonwandt spoke about quality and that was also very good. A couple of interesting points that came out:
- I think it was 80% of all calls to customer services related to missing parts, but they estimate the only 20% of those were due to actual packaging problems. The rest were due to parts being lost in the carpet or whatever
- Bizarrely, minifigs are 'missing' in licenced themes far more often than in, say, City, despite them all being packaged on the same production line. I wonder why that is :-)
- The difference in quality of some Chinese manufactured parts is because it is not possible to import the same raw materials used at other plants, so it has to be sourced locally.
- When someone rings customer services to replace a missing part, the call itself accounts for something like 75% of the cost of dealing with the complaint, so that is one reason why they send out a replacement part out f.o.c. regardless of whether it's actually missing or not.
- But, they do keep records to prevent persistent 'offenders' taking advangtage.
I'm sure other attendees will be able to add to this list...
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0 • Like •The issue only affected batch number 39R1 and only for a very short period. What was responsible? The omittance of the 'inner' bag was down it not being added manually during the packing process. He did go on to accept that there scales ought to have picked up the faulty boxes and when tested the scales were working. How they slipped through is a mystery.
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0 • Like •Thanks for providing us non-attendees with photos and a quick summary of the days events.
More of the same tomorrow, pleeeease :-)
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0 • Like •Some interesting points from the talks ...
Bjarke of "Customer percieved quality" saying that he has talked to Wal-mart about the way they put returns back on the shelves - they are not supposed to do this, and is considering packaging which makes it more obvious if it's been opened already. Also that the trend away from baseplates is partly a quality issue as the studs next to the corner studs on the 48x48 plates lack clutch, also that the flex makes it hard to move models around.
Mads saying that even if Friends didn't succeed, Lego would keep trying over and over to get the right product for girls - they'll never give up. Also hinting that a new TV tie-in is in the works for 11-ish year olds.
Alex of Legoland Discovery centre admitting that they often make the models by building over a metal frame. Also telling the story of how he went on Britain's got Talent and building a red arrow jet in front of the Hoff! ...
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0 • Like •No surprise at all on the 'missing' licensed figures issue. I have said this for a long time that I reckon a lot of alleged missing parts are people trying it on. It's so annoying some of these human traits that rise to the surface!
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0 • Like •Some personal favourite bits of today:
-Seeing the evolution of the Ninjago samurai mecha, and the snake train.
-All of Alex's talk, and his excellent photos
-Building crazy animals with savage_steel out of my kilo of bricks
-All of Mads' talk
-Getting to build some of the summer Friends sets for display over the weekend and chatting to Adam Vaughn as we built
-And in so doing also point our an instance of colour variation between two elements to Bjarke - I said something useful!!!
-Doing a dance mat challenge vs DrDave in the arcade
-Generally hanging out and chatting to people!!
Roll on tmrw!
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0 • Like •My fave titbit, that they put up a list of the 10 most expensive bricklink elements at Lego and try and get designers to include them in sets :)
Looking forward to tomorrow. Hope peeps bring their kilo's back, I love seeing what everyone's got!
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0 • Like •The day's been a gooden. Was made even better by Doc and Lost's dance off!!
[EDIT - horror video torched by Dr. D. to protect those of a sensitive disposition !]
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