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  Farmer_John → LegobrandonCP

  Hi Brandon - I just received a "39R1" Batch Fire Brigade from Amazon. Do you have any thoughts on how to deal with it? I noticed you posted (some time back) that TLG has a method of dealing with the 39R1. Can you elaborate? Thanks in advance... -john

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  March 2012
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    LegobrandonCP

    Sorry for the late reply. I didn't get a notification for this post. The answer is simple, just call or email LEGO and they will ship out the missing bag to you... free of charge! TLG already has a crate full of these missing bags ready to be shipped out to unlucky customers who got the 39R1 batch. Is this set going on eBay or Bricklink? If it is, the price might go down a little because of this issue. Hope this solves your problem. Here is the contact information (USA):
    
    Phone: Customer Service: 1-800-838-9647 (Toll Free)
    Email: http://service.lego.com/en-US/Contactus/Email.aspx
    Mail:
    
    LEGO Systems, Inc.
    
    555 Taylor Road
    P.O. Box 1138
    Enfield, CT 06083-1138
    USA
    
    Have a good day John!

    March 2012