New around here? When you sign up for a new account, please indicate why you want to join on the registration form so we can determine which applications are genuine and which are from spammers.
You must be 16 or over to participate in the Brickset forum. Please read the announcements and rules before you join.
- Last Active
LegobrandonCPThanks. Please note, this is not a PM, but rather a public post on my Brickset wall. Just keep that in mind since I'm worried you might leave personal info on here for all of us to see!
Hi Brandon - I just received a "39R1" Batch Fire Brigade from Amazon. Do you have any thoughts on how to deal with it? I noticed you posted (some time back) that TLG has a method of dealing with the 39R1. Can you elaborate? Thanks in advance... -johnMarch 2012
LegobrandonCPSorry for the late reply. I didn't get a notification for this post. The answer is simple, just call or email LEGO and they will ship out the missing bag to you... free of charge! TLG already has a crate full of these missing bags ready to be shipped out to unlucky customers who got the 39R1 batch. Is this set going on eBay or Bricklink? If it is, the price might go down a little because of this issue. Hope this solves your problem. Here is the contact information (USA):
Phone: Customer Service: 1-800-838-9647 (Toll Free)
LEGO Systems, Inc.
555 Taylor Road
P.O. Box 1138
Enfield, CT 06083-1138
Have a good day John!